Think of misunderstandings you've had with people either in your own language or in English/another language. What happened? What were possible reasons? the message relied on cultural information that the listener had no idea about the message used vocabulary the listener didn't know the message was disorganised the speaker spoke too fast Now watch the video. What do you think was the reason of the misunderstanding? What's wrong with the message? to the point, succinct, summarise, culture, start, clear, complicated, misunderstandings, disorganised 1. Messages need to be _____ , _____ and _________. 2. If a message is long and ______________, you could ask the speaker to _____________ it. 3. Information that is specific to your ______________ can cause _____________ if you don't explain it. 4. If a message is _________________, it might be necessary to _______ over from scratch. Communication Skills Fixing a misunderstanding Simplify The speaker can: identify the key in...
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